Fire risk evidence, captured on site.

Use it when you are revisiting an existing property and need to complete a pre-set fire questionnaire in Orchestrate. The guide follows the common field journey: sign in, open Inspections/Forms/Checklists, prepare the right template and site, carry out the inspection, complete the fire likelihood and impact assessment, then sync the completed audit back to Concerto.

1.1 Install and open Orchestrate

1. Open your app store. Use the App Store on iOS or Google Play on Android.
2. Search for Concerto Orchestrate and install it.
3. Open the app. The app starts first-run onboarding before sign-in.

1.2 First-run onboarding

The first time you open Orchestrate, the app asks for permissions before sign-in. You can change these later in your phone's Settings.

1. Camera. Required for QR-code login and for any photo or scan steps your questionnaire uses. Tap Allow.

   [Screenshot: Onboarding — Camera permission]

2. Location. Used where your organisation records site attendance or field evidence location. Choose While using the app.

   [Screenshot: Onboarding — Location]

3. Notifications. Lets Concerto alert you about work or messages. Recommended.

   [Screenshot: Onboarding — Notifications]

4. Biometric sign-in. Enable Face ID, Touch ID or fingerprint so you do not need to retype your password each time. Optional but recommended.

   [Screenshot: Onboarding — Biometric]

1.3 Logging in

You'll need three things from your manager or administrator: a URL for your organisation's Concerto, a login name and a password.

1. Enter the URL. Type it exactly as supplied. The app checks it and shows a green tick when it is valid.
2. Enter your login name. This is usually your work email address or a short user code.
3. Enter your password. Tap the eye icon if you need to check what you have typed.
4. Tap Login. If you see "Concerto is warming up. This may take a little longer than usual.", wait for the app to finish connecting.

If your organisation uses single sign-on

Tap Sign in with SSO instead of entering a password. Finish signing in on your organisation's sign-in page and you will be returned to Orchestrate.

If your device was pre-configured

Tap Scan QR code on the login page and point the camera at the QR code your administrator has provided. The URL and login name fill in automatically.

Multi-factor sign-in — Login with a QR code

If your organisation requires multi-factor authentication, use the QR code flow shown on the Login page. Generate the QR code in the Concerto website, then scan it from the app.

1. Log in to the Concerto website on a desktop or laptop.
2. Click your initials in the top right of the home page.
3. Click "Scan to Login to App". A QR code appears on the web page.
4. Scan the QR code. On your phone, tap Scan QR code on the Orchestrate Login page, then point the camera at the QR code. You are signed in.

Forgotten password

Tap Forgotten password?, enter your URL and login name, then tap Reset Password. You will receive an email with instructions.

Accepting the Terms and Conditions

The first time you log in, you may be asked to read and Accept the Concerto Terms and Conditions. You will only see this again if the terms change.

1.4 The Home page

After logging in you land on the Home page. You only see the tiles your role has access to.

The top bar

• "Orchestrate" wordmark — identifies that you are on the app Home page.
• Sync spinner — turns when Orchestrate is communicating with Concerto.
• Messages — opens messages from your office or administrator.
• Avatar / menu — opens profile, settings, help and sign-out options.

1.5 Open Inspections/Forms/Checklists

On the Home page, tap Inspections/Forms/Checklists. The landing page opens with two tabs: Assessments for inspections already in progress, and Download Site for pulling site data down to the device.

2.1 Download the fire questionnaire template

If no fire template has been downloaded to your device, the app will prompt you to download your first template. You can also open Options and tap Manage templates.

1. Open Manage templates. Use the Options sheet from the assessment area.
2. Search for the fire questionnaire supplied by your organisation. The name might be specific, such as Fire Risk Audit, Fire Door Inspection or Fire Safety Checklist.
3. Tap the template. The Download form template popup opens.
4. Choose Download and start if you are ready to begin, or Download to device if you only want to prepare the phone.

2.2 Download a site

Download the property before you start the inspection so the app has the site, block and room data it needs. This also helps when mobile signal is poor in stair cores, basements, plant rooms and service areas.

1. Tap the Download Site tab.
2. Search for the property by name or reference.
3. Tap the site to download it to the device.

2.3 Resume an in-progress inspection

Existing fire inspections appear on the Assessments tab. Each row shows the questionnaire name, site, date, progress gauge and compulsory-answer count. Tap a row to continue where you left off.

1. Tap Add in the Assessments tab. If there are no assessments yet, tap the round plus button.
2. Choose the form to complete. Select the fire questionnaire from Form to complete.
3. Choose the site. Use the site picker to select the property you are resurveying.
4. Choose the block. Select the building, block or area covered by the inspection.
5. Choose the lease if shown. Some inspections are lease-specific; if the Lease field appears, select the relevant agreement.
6. Tap Start inspection.

4.1 Choose or add a room

If the questionnaire is multi-location, Orchestrate opens a Rooms list. Tap an existing room to continue, or tap Add room if you need to include a new area found during the resurvey.

4.2 Use the summary page

The Summary page shows the questionnaire name, site, room details if applicable, section cards, progress and compulsory-answer counts. Tap a section card to answer its questions.

What to look for during the inspection

Your exact questions are controlled by the Concerto template, but common fire audit evidence includes:

• Escape routes and exits — clear routes, unlocked final exits where required, suitable signage and lighting.
• Fire detection and warning — panel status, detector coverage, alarm call points, known faults or isolation.
• Fire-fighting equipment — extinguishers present, accessible, in date and suitable for the risk.
• Compartmentation and doors — fire doors closing properly, seals and glazing intact, penetrations and service risers managed.
• Housekeeping and ignition sources — combustible storage, waste, electrical loading, plant rooms and contractor activities.
• Vulnerable people and evacuation arrangements — where the building use requires additional planning or support.

4.3 Answer the questions

Each section contains the questions defined in the template. You may see lookup choices, radio buttons, multi-select fields, text boxes, memo fields, number fields, dates or time fields.

1. Read the question and guidance text. Some templates include inspection notes or answer-specific prompts.
2. Record what you find. Choose the answer that reflects the condition on site.
3. Add supporting detail. Use notes, photos or actions where the template provides them, especially for defects or non-compliances.
4. Clear compulsory questions. A red warning icon or incomplete compulsory count means something mandatory still needs an answer.

4.4 Use the extra question buttons

Depending on how the questionnaire is configured, each question can show extra buttons below the answer: Note, Action and Image. You may see one, two, all three or none at all.

4.5 Add notes

Use Note when the selected answer needs context. Notes are useful for explaining judgement calls, recording a temporary condition, or describing why a risk was assessed in a particular way.

1. Tap Note under the question.
2. Enter the inspection note. Keep it factual, specific and useful to someone reading the audit later.
3. Use standard note chips if they are shown. These insert approved wording and help keep reports consistent.
4. Tap Save. The note appears back under the answer as supporting commentary.

4.6 Raise actions

Use Action when a finding needs follow-up. In a fire inspection this might be clearing combustible storage, repairing a self-closer, investigating alarm faults, replacing missing signage or arranging remedial works.

1. Tap Action under the question.
2. Add the action details on the Actions page. Follow your organisation's rules for priority, owner, due date and description.
3. Save the action. Return to the question when finished.
4. Check the count. The Action button shows how many actions are attached to that question.

4.7 Add images

Use Image to attach photographs to a specific question. Photos are strongly recommended for visible defects, access issues, blocked routes, damaged fire doors, missing equipment, poor housekeeping and any finding that may need remote review.

1. Tap Image under the question.
2. Tap Take Photo. The camera opens if permission has been granted.
3. Capture the evidence clearly. Take a wide shot for location context and a close-up for the defect where useful.
4. Review the image list. Delete and retake any blurred, dark or misleading images.
5. Return to the question. The Image button shows the number of attached photos.

From the Summary page, tap Update fire assessment. The Fire assessment page opens.

1. Select likelihood of fire. Consider the probability of a fire starting, based on ignition sources, fuel load, activities, occupancy, controls and previous findings.
2. Select potential consequence of fire. Consider likely injury, property damage, business or service impact, evacuation complexity and the people at risk.
3. Review the fire risk rating. Orchestrate matches your likelihood and consequence choices to the configured fire matrix and displays the rating, colour and description.
4. Add assessment notes. Explain the judgement in plain language. Include the main drivers of the rating and any immediate escalation already made.
5. Tap Save. The summary page updates with the fire matrix result.

1. Open Options from the Summary or Rooms page.
2. Tap PDF report. Orchestrate creates the PDF and opens a preview on the device.
3. Review the report. Check the site, block, room, question answers, notes, actions, images and fire assessment outcome.
4. Return to the audit and correct anything that needs changing before you mark the form as completed.

6.1 Review the summary

Return to the Summary page and check each section. The answer count, compulsory-answer count and progress bar show what remains. If the questionnaire is multi-location, return to the Rooms list and check each room's progress.

6.2 Mark the form as completed

1. Open Options. Use the button at the bottom of the Summary or Rooms page.
2. Tap Mark form as completed. If compulsory answers are missing, return to the relevant section and complete them.
3. Wait for the confirmation. The thank-you screen confirms your answers will be uploaded to Concerto shortly and removed from the device.

6.3 Sync back to Concerto

Orchestrate syncs in the background when the device has signal. You can also tap the sync button in the title bar to push pending inspection updates immediately.

UK fire-risk-assessment steps

App terms

The legal and practical context in this guide is based on GOV.UK fire safety guidance. Always follow your organisation's current fire risk assessment procedure and competent-person guidance.